Customs representation
Customs representation in Poland – what does it cover?
A customs representative is a person who represents a client before customs authorities in all formalities related to importing and exporting goods. Our customs agency provides comprehensive customs representation, supporting businesses at every stage of the customs process. With our services, companies can focus on their core activity, confident that all customs matters are handled professionally and in line with applicable regulations.
As part of customs representation, our experts prepare and submit all required customs documents, liaise with customs offices on your behalf, and monitor your customs clearance process. We also advise on optimising customs costs and help resolve any issues related to customs procedures.
Definition and types of customs representation
Customs representation is an institution introduced by the Union Customs Code, allowing businesses to entrust their interests before customs authorities to a third party – a customs representative. Customs representation can be direct or indirect.
- Direct representation means the representative acts in the name and on behalf of the business, and their actions are treated as the actions of the business itself.
- Indirect representation means the representative acts in their own name, but on behalf of the business.
In both cases, the customs representative works closely with customs authorities to ensure all formalities are carried out in accordance with regulations.
Scope of a customs representative’s activities
A PEKO Customs Agency representative can perform legal actions related to customs formalities on your behalf, such as:
- submitting customs declarations,
- acting on behalf of the business before customs authorities,
- carrying out customs procedures,
- representing the business’s interests during customs proceedings.
In addition, our agents can grant further authorisations for specific legal actions related to customs formalities. With PEKO Customs Agency, you can be sure that every aspect of customs procedures is handled by professionals – minimising the risk of errors and delays.

Direct vs indirect authorisation – authorisation for a customs agency
Direct customs authorisation – direct representation
Direct customs authorisation enables direct representation, where the customs agency acts in the client’s name and on the client’s behalf, representing them directly before customs authorities. In this form of representation, the client remains fully responsible for the correctness of the customs procedure – but in practice, we prepare and handle everything for you. Our agency provides direct representation services, supporting you with document preparation and submission as well as communication with customs offices, helping minimise errors and delays.
In short: a direct representative acts in the client’s name and on the client’s behalf, which means any obligations fall on the represented party, not on the representative.
Indirect customs authorisation – indirect representation
Indirect customs authorisation enables indirect representation, where the customs representative acts in their own name but on behalf of another party. In practice, this means our customs agency is responsible for the correct handling of your customs procedures. As an indirect representative, we provide full support and consultations on all customs formalities, so you can focus on growing your business, confident that your customs matters are in good hands.
Benefits of using a customs representative
Using a customs representative can bring many benefits, such as:
- navigating customs law more smoothly,
- access to specialist knowledge and experience,
- shorter processing times,
- fewer mistakes,
- greater safety and confidence during customs proceedings.
Professional support can also help avoid conflicts of interest and ensure compliance with customs law. With expert guidance, you can focus on developing your business, knowing that your customs matters are handled in line with the regulations.
PEKO Customs Agency – your customs representative
Entrusting customs procedures to our agency means professionalism, reliability and compliance with customs regulations. Our experienced team represents clients before customs authorities and effectively manages all import- and export-related formalities. We take an individual approach, tailoring our services to your specific needs and requirements. By working with us, you can be sure that all aspects of customs procedures will be handled efficiently and on time – so you can focus on growing your business.
We provide full support with documentation preparation, communication with customs offices and monitoring the customs process, minimising the risk of delays and additional costs. Trust our specialists and use our services for peace of mind and security in international trade. Contact us today to learn more about our services and how we can support your company.